The South African Social Security Agency (SASSA) in KwaZulu-Natal (KZN) has apologized for an incident that occurred today at the Dundee SASSA Local Office where an official is seen disrespecting and shouting at social grants clients. This was made known in a statement issued earlier on today.
SASSA takes seriously and thoroughly investigates any alleged behaviour that violates the Code of Conduct. SASSA strives to instil a caring culture that aligns with its Code of Conduct, Batho Pele Principles and SASSA Values that ensures the provision of services in a dignified, compassionate and respectful way to our clients. Disciplinary actions will be taken against any employee who is found to have contravened the SASSA Code of Conduct.
A senior management team from the Regional Office will visit the Dundee Local Office to monitor service delivery and make proper interventions. This will ensure that we strive to enhance service delivery to meet our clients’ expectations continuously said the statement.
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